Privacy Policy

Website and demo data may include your name, company, role, email address, phone number, message content, and the context needed to respond to your inquiry.

Product and account data may include user profile details, login identifiers, role and branch access, authentication and security logs, support messages, audit events, and settings chosen by your organization.

Operational data may include driver, vehicle, customer, vendor, trip, document, proof-of-delivery, workshop, invoice, receipt, ledger, report, and communication details that a customer organization chooses to store or process in OnAxle.

Technical data may include IP address, browser or device information, timestamps, error logs, diagnostics, and security events needed to operate, protect, and improve the service.

We use personal data to respond to inquiries, schedule and deliver demos, provide and administer OnAxle, authenticate users, enforce access controls, process documents and workflow records, generate reports, provide support, secure the service, improve reliability, and meet legal, accounting, tax, audit, and compliance obligations.

Where the law requires consent, we use personal data for the purposes explained at the point of collection or in this policy. You may withdraw consent by contacting us, but withdrawal may limit our ability to provide requested services.

The public marketing site is currently built as a static site and does not use advertising cookies, analytics scripts, or third-party tracking pixels.

The OnAxle product may use essential authentication, security, session, and preference storage needed to keep the service working and protect customer data.

We do not sell personal data. We may share personal data with authorized users and administrators inside the relevant customer organization, with service providers who help us host, secure, support, communicate, store, back up, or process product data, and with professional advisers or authorities where required by law.

If a customer enables document processing, AI extraction, email, storage, or other integrations, data may be processed by the relevant service providers only for the purpose of delivering that OnAxle functionality.

We retain personal data for as long as needed for the purposes described in this policy, for the period required by a customer agreement, or for legal, tax, accounting, security, audit, dispute-resolution, and backup requirements.

Customer organizations can request deletion or export of customer-controlled product data according to their agreement and applicable law. Some records may need to be retained where deletion would conflict with legal, accounting, audit, or security obligations.

We use technical and organizational safeguards designed to protect personal data, including access controls, authentication controls, environment separation, encryption or equivalent protections where appropriate, backups, monitoring, logging, and review of security events.

No system can be guaranteed to be completely secure. If we become aware of a personal data breach that requires notice, we will take steps to notify affected parties and regulators as required by applicable law.

OnAxle and its service providers may process or store personal data in India and other countries where infrastructure, support, security, or processing providers operate. Where cross-border processing is used, we take steps intended to keep the processing tied to the purposes described in this policy and subject to applicable legal requirements.

OnAxle is intended for business use and is not directed to children. We do not knowingly collect personal data from children through the public website. If you believe a child has provided personal data to OnAxle, contact us so we can review and take appropriate action.

Depending on where you are and how the data is processed, you may have rights to access information about your personal data, correct or update it, request erasure, withdraw consent, raise a grievance, or nominate another person to exercise your rights in the event of death or incapacity.

To make a request, contact us at gurpreet@elevatixlabs.com. We may need to verify your identity and the relevant customer organization before acting on a request, and some requests may be limited by contract, law, security, accounting, audit, or operational requirements.

For privacy questions, rights requests, or grievances, contact OnAxle at gurpreet@elevatixlabs.com. We will review your request and respond through the contact details available to us.

If a grievance is not resolved through OnAxle, you may have the right to approach the applicable data protection authority or board under the law that applies to your request.

We may update this policy as OnAxle, our service providers, or legal requirements change. The latest version will be posted on this page with an updated effective date.